Customer Service Representative II

Ace Parking Management - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Personal and Laundry Services

About the position

As a Customer Service Representative II (CSR II) at Ace Parking Management, you will be responsible for providing exceptional customer service while monitoring outdoor parking spaces using a company vehicle. This role involves assisting customers with various needs, ensuring the safety of vehicles, and maintaining a positive atmosphere in the parking areas. The CSR II is a key team member who contributes to the company's reputation for outstanding service.

Responsibilities

• Assist customers with locating vehicles, jump starts, and flat tires.
• Patrol parking areas to prevent vehicle damage and theft.
• Conduct lot counts and manage barricades to open or close parking areas.
• Direct customers to parking areas or spaces using hand signals or flashlights.
• Replace broken gate arms as needed.
• Greet guests warmly and professionally to establish a positive first impression.
• Provide clear directions and information about terminals or ride shares.
• Assist fellow team members during busy periods to promote unity and cooperation.
• Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in various weather conditions.
• Valid AZ state Driver's License.

Nice-to-haves

• Leadership skills
• Customer service experience
• Maintenance experience

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• On-the-job training
• Vision insurance
• Employee discount
• Life insurance