Customer Service Representative - IL Resident Remote!

$37,440 - $38,480/Yr

Staff Management | SMX - Anaconda, MT

Full-time - Entry Level

Anaconda, MT

Administrative and Support Services

About the position

The Customer Service Representative position at Staff Management | SMX involves providing high-quality customer service support for the Illinois Department of Employment Security (IDES) through a remote call center. The role requires responding to customer inquiries, resolving issues efficiently, and ensuring compliance with regulations. This position offers a starting pay of $18/hour, with an increase for bilingual candidates, and includes one week of remote training.

Responsibilities

• Adhere to the Privacy Act regarding confidentiality of information released.
• Respond to incoming calls, emails, and in-person inquiries from claimants, employers, and other stakeholders.
• Provide accurate and timely information on unemployment benefits, job search assistance, and other related services.
• Resolve customer issues and complaints in a professional and efficient manner.
• Review and process unemployment insurance claims, ensuring accuracy and compliance with state and federal regulations.
• Conduct eligibility determinations and make decisions on benefit payments.
• Investigate and resolve claim disputes and discrepancies.
• Accurately enter and maintain detailed records of customer interactions, claims, and other relevant information.

Requirements

• Must be a resident of Illinois
• High School diploma or equivalent required
• Must be able to speak English clearly and professionally
• Previous customer service experience required
• Must be able to type a minimum of 25 words per minute with at least 90% accuracy
• Must have intermediate computer skills and the ability to navigate through multiple data screens
• Must have excellent communication skills and be able to multi-task
• Must pass all assessments or tests associated with the position
• Computer/Laptop less than 3 years old
• Windows 10 operating system with 5GB of available disk space and 4 GB of RAM
• Anti-virus software
• High-speed internet (min of 10MB download speed)
• Access to a landline or cell phone
• Tablet or smartphone that can download and run the app

Nice-to-haves

• Previous call center experience preferred

Benefits

• Paid Training
• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Medical / Dental Insurance