Customer Service Representative in Indianapolis, IN

$33,280 - $33,280/Yr

Stefanini - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative (CSR) role is focused on providing exceptional service to customers via telephone and email. The CSR is responsible for gathering participant information, addressing concerns, educating participants to prevent future issues, and documenting interactions in a timely and professional manner.

Responsibilities

• Provide excellent customer service and one call issue resolution
• Handle incoming phone calls and assigned email requests along with escalated items
• Assist participants with registration and log in issues
• Assist participants with navigation on site for their specific program
• Assist participants with overall questions concerning the applications available to them on the private portal
• Work with Account Management on escalated issues of a non-routine nature
• Assist members complete the Health Survey over the phone
• Perform other, varied job-related duties as assigned

Requirements

• High School Diploma or GED
• 1-3 years of experience in a technical call center environment or transferable skills
• Demonstrated customer service and issue resolution skills
• Strong detail orientation and listening skills
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel
• Effectively communicate both verbally and in writing
• Pleasant telephone voice, tone and manner
• Willingness to work a flexible schedule and overtime when needed
• Successful completion of a background check and drug screen is required

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance