Customer Service Representative in LIHUE Airport

$41,600 - $43,680/Yr

Hallmark Aviation Services - Lihue, HI

Part-time,Full-time - Entry Level

Lihue, HI

Support Activities for Transportation

About the position

Hallmark Aviation is seeking Customer Service Agents to provide exceptional service to international airlines at Lihue Airport. This role involves interacting with passengers and crew, ensuring smooth operations at the airport, and handling various customer service tasks. The position offers competitive pay, a retention bonus, and a travel bank benefit.

Responsibilities

• Perform a broad range of duties depending on location and service demands while delivering a high-quality product.
• Rotate through ticket counter, lobby area, gate functions, customs, arrivals, and other areas within the airport.
• Engage in constant passenger and crew interaction.
• Operate jet bridge and assist with boarding processes.
• Resolve issues with flight activity to ensure on-time departure.
• Handle cash transactions, manifests, and labeling.

Requirements

• At least 18 years old with a High School Diploma or G.E.D.
• Proficient in English; additional languages are a plus.
• Basic math skills including adding, subtracting, division, and multiplying.
• Computer literate and able to use relevant software.
• Ability to stand, bend, squat, reach, grasp, and pick up items; occasional lifting up to 70 lbs.
• Reading and comprehension of reference materials, instructions, policies, and procedures.

Nice-to-haves

• Bilingual speakers preferred.
• Experience in a fast-paced customer service environment.

Benefits

• Starting rate of $21/hr with experience ($20/hr without).
• Retention bonus of $3,000 paid at the end of the peak season.
• Travel bank benefit of $2,000.
• 401K voluntary plan.
• Dental and vision insurance.
• Parking assistance.