ManpowerGroup - Oak Harbor, WA

posted about 1 month ago

Full-time - Entry Level
Remote - Oak Harbor, WA
Administrative and Support Services

About the position

The Customer Service Representative (CSR) role at a leading manufacturing company involves providing exceptional service to customers through various communication channels. The position requires strong communication skills, attention to detail, and the ability to resolve conflicts effectively. The CSR will support the IH&S Customer Service team and must be able to work in a hybrid environment, visiting the Oak Harbor, WA office for training and equipment pickup.

Responsibilities

  • Establish and maintain strong rapport with customers to provide the best possible service through phone, writing, and in-person communications.
  • Timely follow-up with customer requests, both with internal team members and customers.
  • Receive requests for purchase orders, order changes, pricing adjustments, and cancellations directly from customers in various marketing channels.
  • Use a computer to retrieve customer information and purchase order status.
  • Review customer orders for terms and conditions, part number, description, ship to, bill to, quantity, delivery instructions, and other notes pertaining to the order, maintaining a high level of accuracy and productivity.

Requirements

  • Excellent communication skills both verbally and in writing.
  • Exceptional attention to detail when entering and coordinating all data in various systems.
  • Ability to work through conflict and appreciate the points of view of other functions inside and outside of the IH&S organization.
  • Proficient in MRP system to serve customer's needs.
  • Basic Microsoft Office proficiency to use Word, Excel, & Outlook.

Benefits

  • Opportunity to work with a leading manufacturing company.
  • Competitive pay range.
  • Possible overtime.
  • Remote/hybrid work option.
  • Continuous learning and development opportunities.
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