Customer Service Representative (In-Office)

$33,280 - $37,440/Yr

Tucson Chimney & Venting Solutions - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

About the position

The Dispatch / Customer Service Representative at Tucson Chimney and Venting Solutions plays a crucial role in managing customer interactions and dispatching technicians. This full-time position emphasizes exceptional customer service, effective communication, and administrative tasks to ensure customer satisfaction and operational efficiency.

Responsibilities

• Manage large volumes of incoming calls and assess customer needs.
• Dispatch technicians based on customer requests and service requirements.
• Provide exceptional customer service and foster strong relationships with clients.
• Handle customer complaints with composure and provide timely solutions.
• Maintain accurate records of customer interactions and ensure all information is up-to-date.
• Follow communication procedures, guidelines, and policies effectively.
• Engage customers proactively to enhance their experience.

Requirements

• Completed high school diploma.
• Prior experience in customer support or client services.
• Excellent dispatching skills.
• Above average phone handling and active listening skills.
• Familiarity with CRM systems and practices.
• Ability to pass a background check and drug screen.

Benefits

• Competitive hourly pay of $16/$18 per hour.
• Paid training opportunities.
• Opportunities for growth and advancement within the company.