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Customer Service Representative in the Eyewear Fashion Industry
Erker's 1879 / Studio Optyx - Maryland Heights, MO
posted 3 months ago
About the position
The Customer Service Representative at Erker's 1879 / Studio Optyx plays a crucial role in ensuring the fulfillment needs of the sales team are met. This position involves working collaboratively across various departments to guarantee timely and accurate order fulfillment while maintaining positive relationships with both internal and external clients. The ideal candidate will be a friendly team player who is adaptable and willing to assist in various tasks to support the company's operations in the eyewear fashion industry.
Responsibilities
- Supports sales team by developing and maintaining positive customer relations with internal and external clients/customers.
- Serves as liaison between sales and internal teams to support production planning and assists in developing logistics plans and procedures.
- Resolves unexpected scheduling and shipping issues to ensure proper order fulfillment.
- Ability to rotate into Production, Fulfillment and Repackaging tasks as needed.
- Ability to Pick, Pack and Ship customer orders, as well as Repackage and Put Back saleable items into inventory.
- Establishes best practices and drives process efficiencies.
- Understands quality and regulatory policies to ensure proper complaint handling and reporting.
- Organizes and implements procedures related to the flow of materials, products, services and associated systems information.
- Updates supply chain to ensure proper product planning and inventory control.
- Ensures proper inventory velocity, awareness of critical parts availability, proper material handling, shipment of products, and third party logistics.
Requirements
- Bilingual proficiency in English and another language.
- Basic computer skills including Microsoft Outlook and Microsoft Office.
- 1-2 years of experience in a customer service or related role.
- Ability to lift up to 35 pounds.
- Positive attitude and personal initiative to meet established goals.
Nice-to-haves
- Experience in production planning or logistics.
- Familiarity with inventory control systems.
Benefits
- Health insurance
- Vision insurance
- Paid sick time
- Vacation Pay
- Personal Time Off
