Customer Service Representative Inbound/Outbound

$33,280 - $41,600/Yr

Semper Fi Heating & Cooling - Las Vegas, NV

Full-time - Entry Level

Las Vegas, NV

Specialty Trade Contractors

About the position

The Customer Service Representative (Inbound/Outbound) at Semper Fi Heating & Cooling plays a crucial role in delivering exceptional customer service while managing daily operations in the absence of the Office Manager. This position is ideal for individuals who thrive in a fast-paced environment and are eager to tackle challenges while supporting the company's commitment to quality service and customer satisfaction.

Responsibilities

• Perform outbound calls to current and prospective customers to influence service scheduling.
• Provide a positive and high-quality customer service experience for callers scheduling repairs or inquiries.
• Resolve customer needs in a friendly and timely manner.
• Accurately record customer information and schedule appointments.
• Review customer account information and maintain the customer database.

Requirements

• Strong customer service focus with the ability to empathize and prioritize customer needs.
• Attention to detail and accuracy is a must.
• Ability to multi-task effectively.
• Solid sales acumen.
• Minimum typing skills of 30 words per minute.
• Determination to succeed and personal accountability.

Nice-to-haves

• Bilingual (Spanish) is a plus.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid holidays
• Paid sick time
• Paid time off