Customer Service Representative (inbound sales)

$31,200 - $52,000/Yr

Two Men And A Truck - Columbia, MD

Full-time - Entry Level

Columbia, MD

Truck Transportation

About the position

The Customer Service Representative at TWO MEN AND A TRUCK® is responsible for driving sales through both onsite and over-the-phone consultations while ensuring exceptional customer service. This role offers opportunities for career growth within the company, as many franchise owners began their careers as employees. The position includes a base hourly rate plus commission, along with health benefits.

Responsibilities

• Promote and protect the TWO MEN AND A TRUCK® brand and ensure delivery of excellent customer service.
• Ask open-ended, probing questions to determine customer requirements and expectations.
• Provide professional and accurate move consultations by selling all products and services to best provide for the needs of the customer.
• Directly and accurately input information into 'Movers Who Care®' software.
• Follow up with the customer until they have scheduled.
• Recommend alternate services and/or products based on cost, availability or customer specifications.
• Assist in the achievement of financial goals and objectives by continually increasing sales and minimizing expenses.
• Assist in development and review of move consultation procedures and materials.
• Maintain thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections.
• Assist with front office customer service duties as needed.
• Other duties as assigned.

Requirements

• A minimum of one year of sales, business, or other relevant experience is preferred.
• Strong knowledge of TWO MEN AND A TRUCK® system policies, procedures, and industry.
• Demonstrated understanding and application of effective selling strategies and techniques.
• Demonstrated ability of consistently meeting and/or exceeding sales goals.
• Strong team player who works productively with a wide range of people and personalities.
• Excellent customer service skills (friendly, courteous and helpful).
• Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values.
• Proficient in office equipment (copier, facsimile, credit card machine, cash register, etc.) and the 'Movers Who Care®' software.
• Good organizational and time management skills.
• Ability to analyze and solve problems effectively.
• Accurate; consistent attention to detail.
• Basic computer and keyboarding skills.
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values.

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training