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Signature Flight Support - Indianapolis, IN
posted 3 months ago
Full-time
Indianapolis, IN
1,001-5,000 employees
Support Activities for Transportation
About the position
The Customer Service Representative (CSR) at Signature Aviation plays a crucial role in ensuring excellent customer service and operational success at the Fixed Base Operation (FBO). The CSR serves as the face of the company, interacting with visitors and coworkers in a professional and friendly manner. Responsibilities include managing concierge services, processing transactions, and maintaining a high level of accuracy in a busy environment.
Responsibilities
- Provide excellent customer service and act as the face of Signature Aviation.
- Collaborate with coworkers and customers to meet service needs.
- Accurately process customer purchases and fuel transactions.
- Maintain knowledge of Signature's facilities and services.
- Replenish beverages and supplies as per facility standards.
- Enforce cleanliness and hygiene practices through daily inspections.
- Provide concierge services including hotel reservations and transportation arrangements.
- Assist pilots with airport and weather information.
- Help visitors with luggage and assist line service personnel as needed.
- Follow emergency response procedures during critical events.
- Recommend improvements to standards and procedures to management.
- Exhibit a positive attitude and courtesy to all individuals.
- Comply with and enforce security protocols and create accurate records.
Requirements
- High level of concentration and accuracy in a busy setting.
- Ability to work as part of a team and collaborate effectively.
- Strong communication skills to address customer needs and concerns.
- Knowledge of concierge services and customer service best practices.
- Ability to handle multiple tasks efficiently.
Nice-to-haves
- Experience in customer service or hospitality industry.
- Familiarity with aviation services and operations.
Benefits
- Medical/prescription drug, dental, and vision insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
