Signature Aviation Plc - Indianapolis, IN
posted 3 months ago
Full-time - Entry Level
Indianapolis, IN
1,001-5,000 employees
Air Transportation
About the position
The Customer Service Representative (CSR) at Signature Aviation plays a crucial role in ensuring excellent customer service within the fixed base operation (FBO). This position involves interacting with visitors and coworkers in a professional manner, handling concierge services, and managing customer transactions accurately. The CSR is expected to work collaboratively with the team to enhance customer satisfaction and maintain a welcoming environment while adhering to company procedures and safety protocols.
Responsibilities
- Provide a friendly welcome to all visitors and customers at Signature.
- Collaborate with coworkers and customers to meet service needs and ensure efficient communication.
- Address customer needs promptly and offer additional Signature services as appropriate.
- Process customer purchases and fuel transactions accurately according to company procedures.
- Maintain knowledge of Signature's facilities, services, and surrounding areas to assist customers effectively.
- Replenish beverages and supplies as per facility standards.
- Conduct daily inspections for cleanliness and compliance with regulations, taking corrective actions as necessary.
- Provide concierge services, including arranging reservations and transportation for visitors.
- Assist pilots with access to airport information and services.
- Help visitors with luggage and assist line service personnel as needed.
- Follow emergency response procedures during critical events.
- Recommend improvements to standards and procedures to management.
- Exhibit a positive attitude and courtesy towards everyone at all times.
- Comply with and enforce all security protocols as dictated by Signature and the airport.
- Create accurate records of time worked and services performed.
Requirements
- High School diploma or GED required.
- Minimum age of 18 years.
- Valid state license required where applicable for driving.
- Professional appearance is necessary.
- Ability to pass background checks and drug tests, and maintain airport security badge issuance.
- Legally authorized to work in the country of employment.
- Ability to complete Signature's training programs successfully and timely.
- Proficiency in computer operations, including email and internet usage.
- Strong verbal and written communication skills in English.
- Ability to work flexible schedules and in various weather conditions.
- Ability to perform simple arithmetic calculations.
Nice-to-haves
- Three to six months of experience in aviation, FBO, hospitality, customer service, or a related field is preferred.
- Knowledge of radio procedures and protocols is preferred.
Benefits
- Medical/prescription drug, dental, and vision insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
