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Indiana Farm Bureau Insurance - Indianapolis, IN
posted 2 months ago
Full-time - Entry Level
Indianapolis, IN
Executive, Legislative, and Other General Government Support
About the position
The Customer Service Representative at Indiana Farm Bureau Insurance is responsible for providing exceptional service to customers by addressing their inquiries and assisting with various insurance-related tasks. This role involves direct interaction with customers, supporting agents, and ensuring customer satisfaction through effective problem resolution and relationship building.
Responsibilities
- Interact directly with customers by providing product and service information.
- Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, and cash handling.
- Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
- Coordinate problem resolution with appropriate departments.
- Build strong customer relationships and deliver solutions, consistently going above and beyond to understand customer needs and expectations.
- Organize, prioritize, and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.
Requirements
- High School diploma or GED equivalent.
- Ability to obtain Property and Casualty insurance license within the first 2 years.
- Insurance and/or claims background helpful.
- Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
- Requires an understanding of numerical concepts to perform mathematical transactions.
- Strong attention to detail and accuracy.
Benefits
- 401(k) matching
- Paid Vacation/Sick Leave
- Potential for a yearly bonus with a possible payout of up to 20% of the salary
- Contests and Incentives
- Benefits eligibility within 30 days of employment
- Negotiable pay based on level of experience
- Paid volunteer hours
