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Customer Service Representative - Industrial Market
$44,720 - $44,720/Yr
Graybar - Maryland Heights, MO
posted 2 months ago
Full-time - Entry Level
Maryland Heights, MO
Merchant Wholesalers, Durable Goods
About the position
As a Customer Service Representative at Graybar, you will be a vital contact for customers, ensuring their satisfaction through effective communication and support. Your role will involve handling customer inquiries, processing orders, and providing product assistance, all while maintaining a high standard of service.
Responsibilities
- Ensure every customer experience is top notch in quality
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
Requirements
- Strong communication skills
- A passion for customer service
- Ability to handle a variety of customer situations with enthusiasm and tact
- 2+ years experience preferred
- High School education
- 2 year or 4 year degree preferred
Benefits
- Medical Insurance and Prescription Drug
- Dental Insurance
- Vision Plan
- Life Insurance
- Flexible Spending Accounts
- Disability Benefits
- Profit Sharing Plan
- 401(k) Savings Plan
- Paid Vacation
- Sick Days and Holidays
- Employee Recognition Program
