Customer Service Representative - Industrial

$44,720 - $44,720/Yr

Graybar - Independence, MO

Full-time - Entry Level

Independence, MO

251-500 employees

Merchant Wholesalers, Durable Goods

About the position

As a Customer Service Representative at Graybar, you will be a vital contact for customers, ensuring their satisfaction through professional and timely interactions. Your role involves handling customer inquiries, processing orders, and providing support for product selection and application, all while promoting Graybar's goods and services.

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Requirements

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact
• 2+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts
• Disability Benefits at no cost to you
• Profit Sharing Plans
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays
• Community Time Off
• Employee Recognition Program
• Educational Reimbursement and Career Development Programs