Kemper - McAllen, TX
posted 23 days ago
Full-time
McAllen, TX
5,001-10,000 employees
Insurance Carriers and Related Activities
About the position
The Bilingual Claims Customer Service - Initial Loss position at Kemper is designed for customer service professionals who are passionate about helping others. This role serves as the first point of contact for customers, providing exceptional service and support regarding insurance claims. The position requires no prior insurance experience, as a comprehensive training program is provided to equip employees with the necessary knowledge and skills.
Responsibilities
- Provide superior and responsive customer service in a call center environment.
- Receive incoming calls from customers regarding claims.
- Enter information into the claims system to initiate the claims handling process.
- Answer customer questions and provide information when possible, directing requests to the appropriate departments as necessary.
Requirements
- 1 year of customer service or call center experience required
- High school diploma or GED required
- Excellent telephone etiquette
- Good typing skills - 25 WPM with 95% accuracy required
- Excellent planning and organizational skills
- Must be bilingual in Spanish and English
Benefits
- Qualify for your choice of health and dental plans within your first month.
- Robust 401(k) match, Health Spending Accounts and various retirement plans.
- Tuition Assistance Program, paid certifications and continuing education programs.
- Opportunities to contribute to the community through United Way and volunteer programs.
- Generous paid time off and business casual dress.
- Employee discounts for shopping, dining and travel through Kemper Perks.
