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Customer Service Representative (Insert Shift Here)
Nextech Sarl - Phoenix, AZ
posted 2 months ago
About the position
The Customer Service Representative at Nextech plays a crucial role in providing exceptional customer service and support to both current and potential customers. This position serves as a liaison between the company and its clients, ensuring that all inquiries, complaints, and issues are addressed promptly and effectively. The representative will work under the guidance of the Customer Operations Manager and is expected to maintain high standards of communication and customer satisfaction.
Responsibilities
- Answer incoming phone calls and emails.
- Data entry of new service calls, updating notes in the company system, entering quotes, etc.
- Provide regular two-way communication between customer and operations to set proper customer expectations.
- Check technicians in/out from service calls.
- Open Service Calls: general inquiries, scheduling assistance, ETA updates, vendor meets, parts assistance, technician notes, quotes, after-hour support, online platform updates, and IVR assistance.
Requirements
- Demonstrate stable and successful work history in a customer service role.
- Friendly demeanor and strong people skills.
- Strong communication skills - verbal and written.
- Proficient in Microsoft Office.
- 40+ WPM typing skills.
- Ability to multi-task.
- Skilled in developing relationships with clients.
- Well-organized, self-motivated, and proactive.
Nice-to-haves
- Prior experience in a Call Center setting preferred.
- Experience in the HVAC Industry or other service business preferred.
Benefits
- Excellent Health Insurance options including a FREE employee only option.
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options.
- FREE life insurance equal to your annualized pay rate.
- 401k with a 50% match up to the first 6% of your contributions.
- 7 paid Holidays.
- 2 paid Personal days.
- 10 paid Vacation days.
