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Customer Service Representative- Installations
$39,354 - $39,354/Yr
Wren Kitchens - Sugar Notch, PA
posted 3 months ago
Full-time
Sugar Notch, PA
1,001-5,000 employees
About the position
The Customer Service Representative role at Wren Kitchens focuses on providing exceptional service within the Installations department. This position involves coordinating with customers and installation crews to ensure a smooth process after product delivery, ultimately helping customers achieve their dream kitchens.
Responsibilities
- Provide exceptional customer service as the primary point of contact for customers and internal departments.
- Ensure effective communication and resolution of customer inquiries.
- Take ownership of and resolve inquiries received via inbound and outbound calls and emails.
- Achieve individual and department targets set by managers.
- Assist customers in achieving their dream kitchen.
Requirements
- Helpfulness and a customer-first attitude.
- Passion for taking ownership and ensuring resolution of inquiries.
- Ability to effectively organize and prioritize daily workload.
- Excellent oral and written communication skills.
- Proven ability to thrive in a fast-paced environment.
- Excellent computer skills, including proficiency in Microsoft Office.
- Flexibility with working hours and overtime, including weekends and evenings.
- Ability to sit in one place for long periods of time.
- Excellent attendance and proven reliability.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
