Customer Service Representative- Insurance

$47,840 - $52,000/Yr

AAA - Escondido, CA

Full-time - Entry Level

Remote - Escondido, CA

10,001+ employees

Administrative and Support Services

About the position

The Customer Service Representative position at Auto Club Enterprises involves providing exceptional service to insurance customers through inbound calls. The role requires a proactive approach to problem-solving and a strong ability to communicate effectively with customers. After an extensive training period, representatives will work from home, assisting customers with their insurance needs and promoting additional services.

Responsibilities

• Work directly with customers through inbound phone calls.
• Assist customers in maintaining their memberships and adding vehicles to insurance policies.
• Listen to and understand customer issues while offering meaningful solutions.
• Proactively offer valuable products and services to customers.
• Engage with members and team members with a positive attitude.
• Adapt to a fluid work environment and embrace coaching and development opportunities.

Requirements

• High school diploma or GED.
• 1 year of customer service experience, preferably in a call center environment.
• Excellent communication skills (written, verbal, and listening).
• Ability to multi-task and perform well in a fast-paced environment.
• Proficiency in using computers for data entry and navigation.

Nice-to-haves

• Bilingual skills are preferred.
• Recent call center experience is a plus.

Benefits

• Paid training
• Wellness program
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• On-the-job training
• Work from home
• Vision insurance
• 401(k) matching
• Employee discounts