Customer Service Representative / Insurance

$45,000 - $65,000/Yr

Expert Insurance - Johnston, RI

Full-time - Entry Level

Johnston, RI

Insurance Carriers and Related Activities

About the position

The Customer Service Representative at Expert Insurance, LLC is responsible for providing exceptional service and support for Property & Casualty insurance products. This role involves both servicing and selling insurance products, ensuring client satisfaction, and maintaining compliance with state regulations. The position offers opportunities for professional development and is set in a supportive and employee-focused environment.

Responsibilities

• Service and sell Property & Casualty (P&C) insurance products face to face and via phone/online.
• Process changes to existing Auto, Home, Renters, Condo, Umbrella insurance policies.
• Strengthen and nurture client relationships by providing exceptional customer service experiences.
• Conduct quality insurance and post-purchase reviews to ensure a smooth transition to renewal and a seamless onboarding process.
• Responsible for daily checks of service-related matters including billing, retention, endorsements, legal documentation, claims, underwriting, and home inspections.
• Support dealership relationships by verifying accurate evidence of insurance is received.
• Display high levels of integrity, professionalism, respect, and excellent customer experiences.
• Adhere to compliance guidelines and all state regulations.

Requirements

• Proven track record of exceeding customer satisfaction objectives.
• BA degree or equivalent experience preferred.
• Independent agency customer service experience preferred (P&C).
• Valid Property & Casualty License / Personal Lines a plus.

Nice-to-haves

• Bilingual, Spanish speaking preferred, but not required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance