Customer Service Representative-Iowa Park

Waste Connections - Iowa Park, TX

Full-time

Iowa Park, TX

Waste Management and Remediation Services

About the position

The Customer Service Representative at Waste Connections, Inc. plays a vital role in providing exceptional service to customers while working in a collaborative team environment. This position involves resolving customer issues, processing service requests, and promoting additional services, all while maintaining a high level of professionalism and efficiency in a fast-paced call center setting.

Responsibilities

• Work in conjunction with other departments to resolve customer disputes.
• Work in a fast-paced, cooperative, high call volume environment.
• Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
• Use customer relationship software to receive orders for installation, activation of services, discontinuance of services, or changes in service.
• Solicit sale of new or additional services.
• Assist in other areas as needed.

Requirements

• 1+ years of Customer Service experience.
• Experience in a high call volume atmosphere is a plus.
• Experience with MS Word, Excel, and Email preferred.
• Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems, gather data, compile information, and prepare reports.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Long term disability
• Short term disability
• Life insurance
• 401K retirement
• Unlimited opportunities for career advancement.