Customer Service Representative-ISM

Signature Aviation Plc - Kissimmee, FL

Full-time - Entry Level

Kissimmee, FL

1,001-5,000 employees

Air Transportation

About the position

Signature's Customer Service Representatives (CSR) play a crucial role in ensuring the success of the fixed base operation (FBO) by providing excellent customer service. They serve as the face of Signature, interacting with visitors and coworkers in a professional and friendly manner. The CSR's responsibilities include handling concierge services, processing transactions, and maintaining a high level of accuracy in a busy environment, all while ensuring customer satisfaction and compliance with company procedures.

Responsibilities

• Work as part of a team to provide a friendly welcome to Signature.
• Collaborate with coworkers, customers, and visitors to meet customer service needs.
• Increase customer satisfaction by addressing needs and offering additional services.
• Respond to vendor, customer, and team member inquiries efficiently.
• Accurately process customer purchases and fuel transactions according to procedures.
• Maintain knowledge of Signature's facilities, services, and surrounding areas.
• Replenish beverages and supplies as per facility standards.
• Enforce cleanliness practices through daily inspections and corrective actions.
• Provide concierge services including reservations and transportation arrangements.
• Assist pilots with airport and weather information.
• Help visitors with luggage and assist line service personnel as needed.
• Abide by emergency response procedures during critical events.
• Recommend improvements to standards and procedures to management.
• Exhibit a positive attitude and courtesy to everyone at all times.
• Comply with and enforce all security protocols as dictated by Signature and the airport.
• Create accurate records of time worked and services performed.

Requirements

• High School diploma or GED required.
• Minimum of 18 years of age.
• Valid state license required where applicable.
• Professional appearance is necessary.
• Ability to pass background checks and drug tests.
• Legally authorized to work in the country of employment.
• Ability to complete Signature's training programs successfully.
• Proficiency in computer operations and typing.
• Strong verbal and written English communication skills.
• Ability to work flexible schedules and in various weather conditions.
• Ability to perform simple arithmetic.

Nice-to-haves

• Three to six months experience in aviation, FBO, hospitality, or customer service.
• Knowledge of radio procedures and protocols.

Benefits

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks