Customer Service Representative - (Japanese) Interpreter Part-Time

$42,786 - $78,666/Yr

United Airlines - Honolulu, HI

Part-time - Entry Level

Honolulu, HI

Air Transportation

About the position

The Customer Service Representative (Japanese Interpreter) at United Airlines is a part-time role focused on providing exceptional service to both domestic and international customers. This position involves assisting customers with ticketing, baggage, and ensuring a welcoming environment at the airport. The representative will be responsible for resolving travel issues and enhancing customer experiences while adhering to safety and compliance standards.

Responsibilities

• Interact with customers in a friendly and professional manner at the airport.
• Assist customers with ticketing and baggage inquiries.
• Greet customers as they begin and end their journeys.
• Resolve customer travel issues and enhance their experience.
• Anticipate customer needs and maintain a strong sense of responsibility.
• Ensure compliance with United and FAA regulations and policies.
• Support colleagues and help them succeed with new processes and technologies.

Requirements

• High school diploma or GED.
• Minimum of 18 years old.
• Fluency in English and Japanese.
• Excellent communication skills.
• Comfortable working with computers and mobile devices.
• Ability to pass a background check.
• Legally authorized to work in the U.S. without sponsorship.
• Availability to work day and night shifts, weekends, and holidays.

Nice-to-haves

• Service industry background preferred.

Benefits

• Health insurance
• 401(k)
• Parental leave
• Employee assistance program
• Flexible schedule