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Customer Service Representative - KOA
Signature Flight Support - Kailua, HI
posted about 2 months ago
About the position
Signature's Customer Service Representatives (CSR) play a crucial role in ensuring the success of the fixed base operation (FBO) by providing excellent customer service. They serve as the face of Signature, interacting with visitors and coworkers in a professional and friendly manner. The CSR's responsibilities include handling concierge services, processing transactions, and maintaining a high level of accuracy in a busy environment while ensuring customer satisfaction.
Responsibilities
- Work as part of a team to provide a friendly welcome to Signature.
- Collaborate with coworkers, customers, and visitors to meet customer service needs.
- Ensure efficient and accurate transfer of information between customers, the FBO, and other parties.
- Increase customer satisfaction by addressing needs and offering additional services.
- Respond to vendor, customer, and team member inquiries efficiently.
- Accurately process customer purchases and fuel transactions according to company procedures.
- Maintain knowledge of Signature's facilities, services, and surrounding areas.
- Replenish beverages and supplies as per facility standards.
- Conduct daily inspections for cleanliness and compliance with regulations.
- Provide concierge services including reservations and transportation arrangements.
- Assist pilots with airport and weather information.
- Help visitors with luggage and marshalling aircraft as needed.
- Abide by emergency response procedures during critical events.
- Recommend improvements to standards and procedures to management.
- Exhibit a positive attitude and courtesy to everyone at all times.
- Comply with and enforce all security protocols as dictated by Signature and the airport.
- Create accurate records of time worked and services performed.
Requirements
- High School diploma or GED.
- Minimum of 18 years of age.
- Valid state license where applicable.
- Professional appearance.
- Ability to pass background checks and drug tests.
- Must be legally authorized to work in the country of employment.
- Ability to complete Signature's training programs.
- Proficiency in computer and email usage.
- Strong verbal and written English communication skills.
- Ability to work flexible schedules and in various weather conditions.
- Ability to perform simple arithmetic.
Nice-to-haves
- Three to six months experience in aviation, FBO, hospitality, or customer service.
- Knowledge of radio procedures and protocols.
Benefits
- Competitive pay range of $21.50 to $24.00/hour.
- Opportunities for training and development.
