Customer Service Representative - Lake Forest Oasis, Lake County - Customer Service Center

Illinois Tollway-posted about 1 year ago
Full-time • Entry Level
Lake Forest, IL
Administration of Economic Programs
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The Customer Service Representative at the Illinois Tollway serves as the primary point of contact for customers, ensuring efficient and accurate handling of inquiries related to I-PASS products and services. This role is essential in promoting customer satisfaction and educating patrons about the benefits of the Tollway's offerings.

  • Interacting with customers via telephone, email, or in person to provide support and information on I-PASS and invoice accounts with limited supervision while meeting timeliness and accuracy standards.
  • Processing customer financial applications, processing payments, performing reconciliation activities, and investigating issues related to customer accounts.
  • Educating customers on the advantages of our I-PASS products to further improve market penetration levels.
  • Handling large volumes of mail including payments, new applications, inventory/transponder requests, account updates, and customer complaints and/or questions.
  • Handling extremely confidential information in accordance with PCI Standards/Compliance.
  • Performing other duties as needed.
  • Strong communication skills to interact effectively with customers.
  • Ability to handle confidential information responsibly.
  • Experience in customer service or a related field.
  • Familiarity with financial applications and payment processing.
  • Knowledge of I-PASS products and services.
  • Health insurance coverage.
  • Paid holidays.
  • Flexible scheduling options.
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