Customer Service Representative Lead - Draper, UT, Cypress, CA OR Tampa, FL
Optum•Tampa, FL
392d•$40,498 - $79,206•Remote
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About The Position
As a Customer Service Representative Lead at Optum, you will play a crucial role in delivering exceptional customer service to callers while supporting your team as a resource or subject matter expert. This position involves handling escalated calls, resolving complex customer issues, and ensuring that customers receive the assistance they need. You will work in a fast-paced environment, connecting people with the care and resources they require to improve their health outcomes. The role emphasizes building strong relationships with customers and team members, all while adhering to a culture of diversity and inclusion.
