Customer Service Representative- Milwaukee-1234

Cng Holdings - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

About the position

As a financial services leader, CNG Holdings, Inc. strives to make a difference in our customers' lives and the communities we serve. The Assistant Store Manager plays a crucial role as a front-line brand ambassador for Check N Go or Allied Cash Advance, embodying the company's identity through behavior, values, and ethics in support of our mission. This position is responsible for ensuring outstanding customer service and regulatory excellence, which is vital for maintaining the trust and satisfaction of our customers. In this role, the Assistant Store Manager will serve and educate customers on the product portfolio, presenting all options for products and services that meet their needs. They will escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve customer issues directly. The position requires answering telephone inquiries related to general questions, customer applications, requests, or other issues, as well as performing outbound customer sales, courtesy, and collection calls in accordance with federal regulations and store operating procedures. The Assistant Store Manager will interact with customers using active listening skills to confirm or clarify information and diffuse complaints. They will handle and count currency, cash, and coins, manage a cash drawer, and may be responsible for bank deposits or pickups. Balancing individual batch receipts with store sales reports at the end of the day and assisting with resolving discrepancies is also part of the job. Compliance with federal and state regulations and company policies is essential, and the Assistant Store Manager will complete compliance training and quarterly agreements timely. Other duties may be assigned as needed.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Requirements

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company.
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused.