Customer Service Representative (Mission Advisor)

$43,680 - $47,840/Yr

Air Culinaire Worldwide - Houston, TX

Full-time - Entry Level

Houston, TX

Support Activities for Transportation

About the position

Universal Weather and Aviation is seeking a dedicated Customer Service Representative, also known as a Mission Advisor, to join our team in Houston, Texas. This full-time position is ideal for career-minded professionals who are passionate about providing exceptional customer service and possess strong research and technical skills. As a Mission Advisor, you will be the primary contact for our global customers, working closely with them to coordinate safe and economical flight operations while adhering to regulations and client preferences. In this role, you will receive comprehensive training on various topics, including aviation terminology, aircraft specifications, global regulatory requirements, and essential soft skills to enhance the customer experience. You will learn to develop trip itineraries, manage in-flight operations, and follow up post-mission to ensure client satisfaction. Your responsibilities will include facilitating mission-related activities, collaborating with clients and vendors, and capturing aviation needs to create operational plans that align with client preferences. Our culture emphasizes genuine care for our global community, setting high standards in the business aviation industry, and delivering timely and accurate information to ensure the success of our clients' missions. We believe that our success is intertwined with that of our clients, and we strive to create a supportive environment that fosters professional growth and development. As a Mission Advisor, you will have the opportunity to build lasting professional relationships, contribute to significant global events, and advance your career through a structured promotion process. Join us in making a difference in the world of aviation!

Responsibilities

• Facilitating the operational success of all mission-related activities for assigned client(s).
• Partnering with assigned client's flight department to coordinate all mission requirements including pre-planning, in-flight mission management, and post-mission follow-up.
• Professionally arranging products and services in a timely manner in accordance with policies, procedures, regulations, and client preferences.
• Capturing client's aviation needs and developing them into a functioning operational plan.

Requirements

• Stellar customer service skills with the ability to confidently communicate with internal and external customers at all levels.
• Strong written and oral communication skills; able to collaborate effectively and build professional relationships.
• Flexibility to adapt to ever-changing requests from customers and changes in global laws and regulations.
• Ability to be persuasive and lead communications to advise clients of best choices and alternatives.
• Desire to learn and quickly adapt to new information and technology.
• Critical thinking and problem-solving skills.
• Time management skills, including the ability to work in a 24/7 environment.
• Detail-oriented with strong attention to detail.
• Demonstrated determination and initiative with a desire to continuously learn new tasks and requirements.
• Proficient in a computerized office environment, including knowledge of Microsoft Suite (Word, PowerPoint, Outlook).
• Demonstrated keyboarding skills and proficiency in conducting research to make critical decisions.
• Basic math skills to accurately calculate flight schedules and general knowledge of geography.

Benefits

• Medical - choice of up to 4 plans depending upon your location, full mental health benefits
• Dental - includes adult orthodontics options
• Vision
• Supplemental Life Insurance
• 401K Plan with company matching contributions
• Life and disability coverage
• Employee Assistant Plan
• Paid Time Off (Vacation, Sick Time and Floating Holiday)
• Company Holiday (7 annually)