Southern Company - Montgomery, AL
posted 5 months ago
The Customer Service Representative position at Alabama Power in Montgomery, AL, serves as the initial point of contact for customers, whether they visit the local business office or reach out via telephone or online inquiries. The successful candidate will be responsible for a variety of tasks including handling cashier responsibilities, addressing bill inquiries, processing applications for service, managing non-pay reconnects, arranging payment plans, and making billing adjustments. Additionally, the representative will promote various products and services offered by Alabama Power. A strong understanding of collection procedures is essential, as is the ability to engage with the public in a courteous and tactful manner. The ideal applicant will possess a customer service orientation, a positive attitude, and strong communication skills, along with a proactive approach to problem-solving. In this role, the representative will greet customers, process payments, and balance cash funds. They will assist customers with electrical service issues, including connecting or disconnecting service, assessing deposits, and reporting outages. The representative will also respond to billing or collection inquiries, facilitate final bill collections, and set up special agreements. Promoting Alabama Power's products and services, such as budget billing and paperless billing, is a key responsibility. Furthermore, the representative will assist customers with program requests and educate them on how to avoid or address service or payment issues in the future. A thorough understanding of the meter reading process and billing cycle is also required, along with the ability to assist with merchandise sales and represent Alabama Power positively to customers.