Customer Service Representative - Montgomery Mall

$36,920 - $38,376/Yr

Nordstrom - Bethesda, MD

Full-time

Bethesda, MD

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

This position is ideal for individuals who are customer-focused and enjoy problem-solving. The role involves assisting customers with various transactions, ensuring a seamless and friendly experience, and demonstrating expertise in store technologies. The employee will inspire trust and teamwork, defuse customer situations, and ensure the security and privacy of customer information. Additionally, motivating others to adopt initiatives like the Nordstrom Rewards program is a key aspect of the job.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program

Requirements

• Ability to effectively build relationships with customers, peers, and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android
• Clear, effective communication with strong interpersonal skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Accountability, initiative, and a high level of ownership
• Ability to work a flexible schedule based on department needs

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources