Customer Service Representative - Montrose Regional Airport

$42,474 - $42,474/Yr

Enterprise Rent-A-Car - Montrose, CO

Full-time - Entry Level

Montrose, CO

Rental and Leasing Services

About the position

The Customer Service Representative (CSR) at Montrose Regional Airport is responsible for delivering exceptional customer service to both internal and external customers. This role involves face-to-face interactions, assisting with rental needs, and providing administrative support. The CSR will gain hands-on experience and training to effectively manage customer inquiries, process transactions, and ensure a positive rental experience.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general inquiries, providing information and resolutions for customers and vendors.
• Manage outgoing calls for callback management and miscellaneous tasks as assigned.
• Provide high-level customer service by assisting customers with their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely picking up and dropping off customers, assisting as needed.
• Communicate rental terms, vehicle features, and additional services to customers.
• Sell optional protection products, upgrades, and other additional equipment as needed.
• Notify management of any known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors as needed.
• Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, and running reports.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States without requiring work authorization sponsorship.
• Must have at least 6 months of customer service experience in a fast-paced environment.
• Must have worked 12 months or more at the most recent employer.

Nice-to-haves

• Experience working late evenings and weekends preferred.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development