Customer Service Representative - MSI

Baldwin Risk Partners - Keller, TX

Full-time

Keller, TX

About the position

The Customer Service Representative at MSI is responsible for managing customer interactions through calls and emails, processing payments, and making policy changes that do not require a license. This role emphasizes exceptional service and rapid resolution of customer inquiries, contributing to a simplified insurance experience through advanced technology.

Responsibilities

• Takes general incoming calls and places outbound calls as necessary.
• Processes and replies to Customer Service emails as part of daily duties.
• Takes payments for policies.
• Makes changes and endorsements to policies that would not require a license.

Requirements

• Must obtain Property & Casualty Insurance License within 90 days
• 2 years of Customer Service experience and/or 1 year of Call Center experience
• High School/GED