Customer Service Representative - multiple sites

Amentum - McClellan Park, CA

Part-time - Entry Level

McClellan Park, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Military Entry Processing Stations (MEPS) Customer Service Representative at Amentum is responsible for overseeing all aspects of the MEPS Support Services Contract at the local level. This role involves coordinating with military representatives, hotel staff, and transportation services to ensure that authorized service applicants receive the necessary support and services as outlined in the contract. The position requires flexibility in scheduling, with shifts spanning from Sunday PM through Friday PM.

Responsibilities

• Perform applicant check-in/orientation and checkout.
• Conduct room, kitchen, meal, and facility inspections.
• Forecast daily support requirements.
• Communicate with military representatives and hotel staff.
• Resolve minor problems that arise during service delivery.
• Maintain communication with the Regional Manager.
• Complete paperwork by entering information manually and electronically.
• Reconcile monthly charges and billing.
• Inventory company assets.
• Maintain regular attendance to ensure contract compliance.

Requirements

• High school diploma or GED.
• At least three years of customer service experience.
• Military or Department of Defense experience preferred.
• Ability to read and interpret documents, write routine reports, and speak effectively before groups.
• Proficiency in basic arithmetic operations and problem-solving.
• Practical working knowledge of Microsoft Excel, Outlook, and basic internet navigation.
• Ability to obtain and maintain facilities credentials/authorization.

Nice-to-haves

• Experience in a military environment.
• Familiarity with customer service protocols in a government contract setting.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.