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The Customer Service Representative is for candidates within a 50-mile radius of Tampa, FL. This role is crucial as it represents Aetna and impacts members' service experience by handling customer service inquiries and problems via telephone, internet, or written correspondence. Customer inquiries can be of basic and at times complex nature. The CSR engages, consults, and educates members based on their unique needs, preferences, and understanding while using available tools and resources to guide them along a clear path to care.