Customer Service Representative, Nebraska Remote

Signature Performance

Full-time - Entry Level

Hybrid

Administrative and Support Services

About the position

The Customer Service Representative role at Signature Performance involves assisting healthcare providers, veterans, and beneficiaries with claims-related inquiries. The position emphasizes first call resolution and caller satisfaction, requiring a commitment to professionalism and teamwork. The representative will handle incoming correspondence, evaluate medical claims, and maintain knowledge of VA regulations while documenting call activities and ensuring quality service delivery.

Responsibilities

• Conduct every transaction with a customer-focused, courteous approach to ensure first call resolution and achieve quality scores while maintaining production standards.
• Research and evaluate medical claims and benefits for proper adjudication.
• Utilize client systems, soft phone systems, and customer relationship management software to assist callers.
• Document call activity and make requests for corrective action into VA systems.
• Maintain a working knowledge of applicable VA regulations related to 72-hour notification requirements.
• Maintain access for all client systems as assigned.
• Act as an effective team member and perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Preferred 1-2 years' experience in customer service.
• General office skills and knowledge of standard office equipment.
• Working knowledge of software such as Excel and Word.
• Data entry and 10 key experience necessary.
• Excellent verbal and written communication skills.
• Personal traits of high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity.

Nice-to-haves

• Experience in a healthcare-related customer service role.
• Familiarity with VA regulations and processes.

Benefits

• Health Insurance for Associates
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match
• Referral Bonuses
• Hybrid & Remote Opportunities