Customer Service Representative - Neurology

Northwest Medical Group - Valparaiso, IN

Full-time - Entry Level

Valparaiso, IN

Ambulatory Health Care Services

About the position

The Customer Service Representative for Neurology plays a crucial role in ensuring a positive patient experience by managing various office duties including patient greetings, registration, scheduling, and check-out activities. This position emphasizes the importance of excellent customer service skills and effective communication to enhance office efficiency and support the organization's mission and vision.

Responsibilities

• Coordinate patient greetings and registration activities.
• Schedule patient appointments and manage check-out processes.
• Utilize excellent customer service skills to enhance patient experience.
• Organize office duties to maximize efficiency.
• Analyze and resolve potential bottlenecks affecting the organization.
• Direct front and back-end work processes and personnel towards common goals.

Requirements

• High school diploma or GED required.
• Previous experience in healthcare or customer service-oriented industry, with at least one year in a healthcare customer service role preferred.
• Current BLS Certification preferred.
• Successful completion of formal training in a medical assistant program or business school preferred.

Nice-to-haves

• Experience in organizational skills.
• Formal training in customer service or healthcare administration.

Benefits

• Full-time employment with potential for career growth.
• Opportunity to work in a supportive team environment.