Customer Service Representative/Office Clerk

$35,360 - $38,480/Yr

B & J Group - Morrisville, PA

Full-time - Entry Level

Morrisville, PA

Personal and Laundry Services

About the position

The Customer Service Representative/Office Clerk position at B&J Group involves managing customer orders and ensuring efficient communication and documentation for shipments. This role is essential for maintaining customer satisfaction and operational efficiency in a third-party hazardous chemical warehouse.

Responsibilities

• Answering phones and greeting customers
• Receiving packages and filing paperwork
• Creating shipping papers and computer entries
• Labeling shipments for customers and carriers
• Scheduling carriers for daily pickups
• Responding to customer inquiries regarding order movement and content
• Entering data and tracking deliveries
• Monitoring inventory and addressing customer concerns

Requirements

• High school diploma or GED
• Reliable transportation
• Ability to multitask and meet deadlines
• Strong customer service skills
• Basic math skills
• Outstanding attention to detail
• Intermediate skills in Microsoft Office, especially Excel and Word
• Ability to pass a background check

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance