Customer Service Representative/Office Manager

$39,520 - $54,080/Yr

Phoenix Roofing - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Administrative and Support Services

About the position

We are seeking a Customer Service Representative/Office Manager for a rapidly growing roofing company in Phoenix, AZ. This role is essential in providing excellent customer service, managing office operations, and supporting the production team. The ideal candidate will have a friendly demeanor, strong communication skills, and a desire to learn and grow within the company.

Responsibilities

• Serve as the primary point of contact for answering phones and gathering information from prospective customers.
• Qualify opportunities and schedule appointments using Service Titan CRM.
• Assist with follow-up calls to prospects and customers, including collecting deposits and notifying customers of scheduled production dates.
• Collaborate with the production team on site clean-up and customer inquiries.
• Confirm job completion and verify customer satisfaction.
• Thank customers for choosing the company and request reviews.
• Learn and assist with the implementation of Service Titan, providing support to personnel.
• Maintain and coordinate training schedules for sales and production teams.
• Perform administrative tasks to enhance operational efficiency.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent; further education is a plus.
• 2+ years previous experience in customer support or related field preferred.
• Bilingual or multilingual skills, especially in Spanish, are highly desirable.
• Strong communication skills in English and any additional languages spoken.
• Proficient in data entry with attention to detail.
• Ability to analyze situations and provide effective solutions.
• Experience with cash handling is beneficial.
• Proficient typing skills for efficient communication and documentation.
• A positive attitude and the ability to work well under pressure.

Nice-to-haves

• Experience in the roofing industry (not required, training provided).

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Referral program