Customer Service Representative - Office / Remote

Blade Technology • Atlanta, GA

386d

About The Position

Blades Technology is seeking a highly motivated and personable individual to join our team as a Customer Service Representative - Office / Remote. This role serves as the first point of contact for customers, providing exceptional service and support in a flexible work environment that includes both in-office and remote options. The position emphasizes the importance of customer satisfaction and relationship building within a dynamic technology company.

Requirements

• High school diploma or equivalent; some college preferred.
• Proven experience in customer service, preferably in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to remain professional and composed in challenging situations.
• Proficiency with customer service software and tools.
• Strong organizational and multitasking abilities.
• Knowledge and understanding of technology products and services is a plus.

Nice To Haves

• Willingness to work a flexible schedule, including evenings and weekends, if required.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and accurate information on products and services.
• Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty to the brand.
• Process orders and handle customer complaints or other issues, working proactively to resolve any problems that may arise.
• Collaborate with internal teams to effectively address customer needs and concerns.
• Utilize customer service software and tools to track and monitor customer interactions and feedback.
• Stay up-to-date on product knowledge and industry trends to aid in customer interactions and provide proactive solutions.
• Remain organized and detail-oriented while multitasking in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED