Equifax - St. Louis, MO
posted 5 months ago
Equifax is seeking skilled Customer Service Representatives to join our team at our Ball Dr. location. In this role, you will be responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone and email. As an inbound agent, you will work directly with clients' employees, providing them with the support they need. This position is 100% onsite at our Ball Dr. service center, and you will be expected to deliver excellent customer service while striving to exceed customer expectations. Your primary responsibilities will include establishing rapport with callers, documenting details of client interactions in our system while on the phone, and following security processes and procedures at all times due to the visibility of personal data. You will also partner with internal business areas and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods. This role requires a significant amount of keyboarding and being on the phone for 100% of the time, making it largely sedentary. Equifax offers a competitive compensation package, including a regular wage of $17.50/hr plus an additional monthly incentive of up to $3.17/hr, bringing the total potential earnings to $20.67/hr. There are also opportunities for additional earnings during second shift and Saturday hours. We provide comprehensive healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. If you are ready to power your possible and make a meaningful impact, we encourage you to apply today!