Customer Service Representative- ONSITE ROLE in ANN ARBOR,MI

Owens & Minor - Lansing, MI

Full-time - Entry Level

Lansing, MI

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative role at Owens & Minor is an onsite position located in Ann Arbor, MI, focused on providing exceptional support to the customer service organization. The representative will handle various tasks including order management, product flow, and backorder resolution, while ensuring high levels of customer satisfaction through effective communication and problem-solving skills. This position is integral to the healthcare process, contributing to the company's mission of empowering customers in advancing healthcare.

Responsibilities

• Provide exceptional support to the Owens & Minor Customer Service organization.
• Handle inbound and outbound calls and digital interactions with professionalism and efficiency.
• Proactively follow up on outstanding tasks to ensure timely completion and keep customers updated.
• Document all communications and activities in case management software for accurate tracking.
• Complete tasks dedicated to supporting specific customers, recognizing varying requirements based on customer circumstances.
• Take on various functions within the Customer Service team, including order management and backorder management.
• Research and verify order line errors, making accurate corrections as per customer requirements.
• Collaborate with Operations and Inventory Control to resolve shipping/receiving discrepancies.
• Execute expedites, Inter-Branch Transfer (IBT), and resource requests accurately and cost-effectively.
• Process credits, reships, and returns, and obtain Certificates of Destruction for unreturned items.

Requirements

• High School diploma or equivalent; college degree in a relevant field is preferred.
• 1-2 years of customer service experience, preferably in a healthcare-related industry.
• Customer Service certification is preferred.
• Strong interpersonal skills with a customer service focus.
• Excellent verbal and written communication skills.
• Strong planning, organizational, and recordkeeping abilities.
• Proficient in MS Office; quick learner of ERP and CRM systems, with Salesforce experience preferred.
• Critical thinking skills to determine optimal problem resolutions.

Nice-to-haves

• Knowledge of the healthcare industry is preferred.

Benefits

• 401(k)
• Dental insurance
• Employee stock purchase plan
• Health insurance
• Tuition reimbursement
• Vision insurance