Gainwell Technologies - Tallahassee, FL

posted 6 days ago

Full-time - Entry Level
Tallahassee, FL
Professional, Scientific, and Technical Services

About the position

As a Customer Service Representative at Gainwell Technologies in Tallahassee, Florida, you will play a vital role in enhancing customer satisfaction by addressing inquiries and processing requests. This entry-level position focuses on utilizing technology to support healthcare clients and improve the well-being of community members. You will work in a collaborative environment that values flexibility, learning, and career development.

Responsibilities

  • Answer telephones and respond to basic customer questions using established methods provided in training.
  • Forward calls to appropriate personnel.
  • Record calls on account history record with results of the inquiry; initiate required confirmation.
  • Process customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Requirements

  • High school diploma or GED.
  • Zero or more years of customer service or other telephone experience.
  • Experience working with organizational functions and personnel.
  • Experience working with fax machines, computer software, and telephone technology.
  • Experience working with and skilled in the use of help desk software.

Nice-to-haves

  • Organizational skills
  • Computer skills
  • Communication skills
  • Ability to work in a team environment
  • Office equipment skills such as faxing and photocopying
  • Balance work and prioritize tasks.

Benefits

  • Health insurance
  • Tuition reimbursement
  • 401(k) matching
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