Customer Service Representative - Onsite-Tallahassee, Florida

$33,800 - $44,400/Yr

Gainwell Technologies - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

Professional, Scientific, and Technical Services

About the position

As a Customer Service Representative at Gainwell Technologies in Tallahassee, Florida, you will play a vital role in enhancing customer satisfaction by addressing inquiries and processing requests. This entry-level position focuses on utilizing technology to support healthcare clients and improve the well-being of community members. You will work in a collaborative environment that values flexibility, learning, and career development.

Responsibilities

• Answer telephones and respond to basic customer questions using established methods provided in training.
• Forward calls to appropriate personnel.
• Record calls on account history record with results of the inquiry; initiate required confirmation.
• Process customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Requirements

• High school diploma or GED.
• Zero or more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.

Nice-to-haves

• Organizational skills
• Computer skills
• Communication skills
• Ability to work in a team environment
• Office equipment skills such as faxing and photocopying
• Balance work and prioritize tasks.

Benefits

• Health insurance
• Tuition reimbursement
• 401(k) matching