Customer Service Representative - Onsite...

$35,360 - $39,312/Yr

First Premier Bank - Sioux Falls, SD

Part-time - Entry Level

Onsite - Sioux Falls, SD

Credit Intermediation and Related Activities

About the position

The Customer Service Representative role at PREMIER Bankcard involves providing exceptional service to customers through inbound calls regarding products and services. The position emphasizes accountability for customer satisfaction and requires a professional demeanor while assisting customers, particularly those with less than perfect credit. The role offers flexible scheduling options and opportunities for career advancement within the company.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Requirements

• Strong communication skills, both verbal and written.
• Ability to handle customer inquiries and resolve issues effectively.
• Basic understanding of customer service principles and practices.
• Willingness to learn and adapt to new processes and systems.

Nice-to-haves

• Bilingual skills (English/Spanish) for additional compensation.
• Experience in a customer service role.

Benefits

• Full medical benefits for employees working 20+ hours/week.
• FREE dental and vision coverage.
• Generous time off plans including PTO, Sick Pay, and Bonus Days.
• 401(k) with dollar-for-dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• Employee Wellness Program.
• Paid Community Volunteer Hours.
• Fun Employee Parties.