Customer Service Representative/Order Entry

$35,360 - $39,520/Yr

Abrisa Industrial Glass - Santa Paula, CA

Full-time - Entry Level

Santa Paula, CA

101-250 employees

Miscellaneous Manufacturing

About the position

The Customer Service Representative at Abrisa Technologies is responsible for serving as the primary point of contact for customer orders, ensuring a professional image is maintained while managing customer interactions. This role involves entering and updating orders, providing accurate information regarding order status, and enhancing sales through effective communication and relationship-building with customers.

Responsibilities

• Enter and update customer orders in Macola.
• Provide order status information, accurate lead time, and inventory information to customers.
• Communicate order change requests from customers to manufacturing and report back to customers.
• Manage blanket orders and/or safety stock for customers.
• Present price, credit, and terms in accordance with standard procedures.
• Increase sales and average order size by means of cross-selling, up-selling, and add-on sales.
• Enter Request for Quote (RFQ) and advise Manufacturing Engineer of RFQ.
• Enter RMA request and advise Quality Manager of RMA request.
• Develop amiable, trusting relationships with customers and prospects.
• Identify trends in customer satisfaction or dissatisfaction; proactively recommend actions to increase customer satisfaction to department head.
• Manage time effectively, meet personal goals, and work effectively with other members of the organization.

Requirements

• High school diploma or equivalent required.
• 3-5 years of experience in customer service or a related field.
• Experience in resolving customer issues (complaints, quality issues, pricing questions, etc.).
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of Macola ERP and SalesForce preferred.
• Ability to read and interpret documents such as customer requests for quote and simple engineering drawings.

Nice-to-haves

• Experience in upselling and cross-selling.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Familiarity with basic algebra and geometry.

Benefits

• Competitive hourly wage ranging from $17.00 to $19.00 per hour.
• Full-time employment with a Monday to Friday schedule.