Customer Service Representative/order Management

$52,000 - $62,400/Yr

Aston Carter - Clifton, NJ

Full-time - Entry Level

Hybrid - Clifton, NJ

Administrative and Support Services

About the position

The Customer Service Representative/Order Management role at Aston Carter is crucial for ensuring customer satisfaction through effective management of order processes. This position involves entering and confirming orders, processing payments, and maintaining accurate documentation while collaborating with various departments to keep orders on track.

Responsibilities

• Enter work orders, balance orders, label and miscellaneous work orders, and credit memos.
• Confirm label PS code status and quantity.
• Apply PS codes to work orders as directed by the representative for inserts or other components.
• Review ETA listed by sales rep and change as needed.
• Confirm all items listed under product/services tab are correct to reflect accurate pricing/quantities.
• Request new PS codes and add to work orders as needed.
• Evaluate labels or other customer supplied components before moving to WIP and send a component request email to the customer.
• Send initial order confirmation to customers for approval.
• Update customer's order based on their response to order confirmation.
• Upload new customer documents to customer profile such as CC authorization forms, credit applications, insurance certificates, signed PO or OC's.
• Update customer profiles to ensure contacts and general information are up to date and accurate.
• Check all entered orders, PO against work orders, send customer order confirmations and turn to WIP.
• Follow up with customers until orders are confirmed.
• Notify customers of any delayed ETAs.
• Work with purchasing, production, accounting, logistics, and sales reps to keep orders on schedule.
• Send Pre-Payment and Balance Due Requests.
• Receive payments from customers and process credit card and e-check payments.
• Follow up with customers until orders are paid.
• Enter sample requests and request samples.
• Create UPS labels and show representative prototype of sample, kit, and ship.
• Send customer spec sheets, COA's or any type of material related documentation.
• Create QC requests for any documentation needed.

Requirements

• 3+ years of customer service and order management experience.
• Experience with a manufacturing company.
• Experience with ERP system (they use a homegrown system).

Benefits

• Opportunity to work with a leading chemical manufacturer
• Flexible compensation
• Great benefits package
• Internal career growth opportunities
• Medical, dental & vision insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)