Customer Service Representative/Order Processor

$37,440 - $52,000/Yr

Hancock Farm And Seed Company - Dade City, FL

Full-time - Entry Level

Dade City, FL

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Representative/Order Processor at Hancock Seed Company is responsible for providing exceptional customer service while processing orders and managing customer inquiries. This role is crucial during peak seasons, requiring a positive attitude, quick thinking, and effective multitasking skills. The representative will assist customers both over the phone and in person, ensuring a smooth order process and maintaining strong customer relationships.

Responsibilities

• Process orders quickly and accurately
• Respond to leads efficiently and timely by answering questions accurately and providing customer service
• Assist customers over the phone and walk-in customers with orders and questions
• Manage emails to assist customers, answer questions, and pursue leads
• Coordinate with other team members and departments to optimize the sales effort
• Develop strong, ongoing relationships with prospects and customers
• Track all sales activities in the company CRM system and update account information regularly.

Requirements

• 2-4 years of sales experience, desired but not required if you have a natural drive and ability to sell
• Proven ability to meet and exceed sales quotas
• Proven track record of successfully managing customer relationships
• Excellent interpersonal skills
• Highly self-motivated
• Strong verbal and written communication skills
• Proficient in Microsoft Office
• Working knowledge of CRM systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance