Customer Service Representative- Overnight Shift

PLS Financial Services - Houston, TX

Full-time - Entry Level

Houston, TX

101-250 employees

Credit Intermediation and Related Activities

About the position

The Customer Service Representative (CSR) role at PLS is a full-time position focused on delivering exceptional customer service and promoting financial products and services. The CSR serves as the primary point of contact for customers, ensuring compliance with regulations and maintaining high standards of quality in service delivery. This position requires flexibility in working hours, including overnight shifts, and emphasizes the importance of customer engagement and satisfaction.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management

Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Benefits

• medical/dental/vision
• 401k
• vacation
• opportunities for advancement
• on-going training available