Customer Service Representative! Part-Time $13/hr

$27,040 - $27,040/Yr

NexRep - Greenville, SC

Part-time - Entry Level

Remote - Greenville, SC

Administrative and Support Services

About the position

As a Customer Service Representative, you will work from home and have the flexibility to set your own schedule while assisting patients and caregivers in self-directed Medicaid programs. Your role will involve answering calls, providing information, and ensuring caregivers receive compensation for their services. This position is ideal for individuals who are passionate about making a positive impact in others' lives and can handle sensitive situations with empathy and professionalism.

Responsibilities

• Answer incoming calls from patients and caregivers with compassion and professionalism.
• Assist with enrollment, program applications, and setup in applicable systems.
• Retrieve information to assist caregivers with payroll-related inquiries.
• Utilize de-escalation techniques to support upset or frustrated callers.
• Offer guidance and directions to caregivers and patients to resolve issues.
• Document information and outcomes as necessary.

Requirements

• At least one year of customer service experience.
• Strong computer skills and ability to offer troubleshooting advice.
• Ability to offer empathy, patience, and a friendly demeanor at all times.
• Ability to handle calls of a sensitive nature and de-escalate emotionally charged situations.
• Great active listening skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to multitask and adapt to change in a fast-paced environment.
• Quality-focused mindset and desire to achieve first call resolution.
• Ability to accurately and confidently work with numbers and discuss money.

Nice-to-haves

• Experience in healthcare or Medicaid programs.
• Familiarity with payroll processes.

Benefits

• Flexible scheduling with a self-scheduling platform.
• Opportunity to earn extra cash during the holiday season.
• One-on-one mentorship.
• Free certification and ongoing development opportunities.
• Access to NexRep Perks for discounts and savings on various services.