Customer Service Representative (Part-Time) - MKC

Signature Aviation Plc - Kansas City, MO

Part-time - Entry Level

Kansas City, MO

Air Transportation

About the position

The Customer Service Representative (CSR) at Signature Aviation plays a crucial role in ensuring excellent customer service within the fixed base operation (FBO). This part-time position involves interacting with customers and coworkers in a professional manner, handling concierge services, and maintaining operational accuracy in a busy environment. The CSR is expected to work collaboratively with the team to enhance customer satisfaction and uphold Signature's service standards.

Responsibilities

• Provide a friendly welcome to all visitors at Signature.
• Collaborate with coworkers and customers to meet service needs.
• Ensure efficient transfer of information between customers and the FBO.
• Address customer needs promptly and offer additional services as needed.
• Process customer purchases and fuel transactions accurately.
• Maintain knowledge of Signature's facilities and services.
• Replenish beverages and supplies according to facility standards.
• Conduct daily inspections for cleanliness and compliance with regulations.
• Provide concierge services such as hotel reservations and transportation arrangements.
• Assist pilots with airport and weather information.
• Help visitors with luggage and marshalling aircraft as needed.
• Follow emergency response procedures during critical events.
• Recommend improvements to management regarding standards and practices.
• Exhibit a positive attitude and courtesy at all times.
• Comply with security protocols as dictated by Signature and the airport.
• Create accurate records of time worked and services performed.

Requirements

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in using computers and handling transactions accurately.

Nice-to-haves

• Experience in the aviation industry.
• Knowledge of concierge services and customer relations.

Benefits

• Flexible scheduling for part-time work.
• Opportunity to work in a dynamic and customer-focused environment.