First Financial Bank - Lincolnshire, IL
posted 2 months ago
Part-time
Lincolnshire, IL
Credit Intermediation and Related Activities
About the position
The Customer Service Representative role at First Financial Bank is a part-time position focused on assisting customers with their inquiries through telephone and email communication. The representative is expected to deliver excellent customer service while adhering to established guidelines and compliance regulations. This role involves discussing loan products, preparing written correspondence, and ensuring customer satisfaction in a timely and courteous manner.
Responsibilities
- Assist inbound customer inquiries via telephone and email in a timely and courteous manner.
- Follow Agile established guidelines regarding customer service and deliver excellent service in accordance with Valley's and Agile's mission statements.
- Service customers' needs and inquiries; recommend online account access and assist with other service needs.
- Discuss loan products with existing and prospective customers.
- Follow up on all commitments to contribute to department service level standards.
- Prepare written correspondence to inquiries via email or other methods of communication.
- Give basic rate and term exceptions to Insurance Agency clients within specific underwriting guidelines.
- Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC; complete annual BSA training and report suspicions of criminal activity.
- Adhere to the VNB Code of Conduct and Service Quality Standards as well as department standards.
- Accept and execute other duties and responsibilities as assigned.
- Complete required annual regulatory training courses on a timely basis.
Requirements
- High School Diploma or GED.
- Minimum of two years high volume call center experience.
- Prior Banking and/or Premium Finance experience.
- Ability to demonstrate a working knowledge of premium finance products, services, and policies.
- Ability to understand and utilize premium finance system, computer, and databases.
- Demonstrate a professional manner and team spirit.
- Excellent verbal communication skills.
- Ability to write simple correspondence.
- Professional phone etiquette.
- Ability to work as a team.
Nice-to-haves
- Bilingual preferred.
