Customer Service Representative ( PART TIME )

$33,280 - $45,760/Yr

Expert Pest Management - Boardman, OH

Part-time - Entry Level

Boardman, OH

Administrative and Support Services

About the position

The Customer Service Representative at Expert Pest Management is a part-time role focused on providing exceptional customer service and support. The position involves interacting with customers, scheduling appointments, and managing accounts while working in a team environment. The role offers opportunities for personal growth and sales bonuses, making it ideal for individuals who enjoy customer interaction and problem-solving.

Responsibilities

• Contact customers to schedule and confirm service appointments
• Schedule appointments for Service Pros to minimize drive time and/or distance
• Communicate with the Service Pro to meet customer requirements
• Perform outbound calls to customers to follow-up on service received
• Perform outbound calls to customers regarding outstanding account balances
• Receive payments from past due customers
• Answer inbound customer service calls with an open, friendly greeting
• Review routes for the day and the next day
• Review e-mails and develop rapport with customers
• Proficiently navigate a web-based system to track routes and optimize schedules
• Communicate with the Team Leader with questions and customer updates

Requirements

• High School diploma or equivalent
• Clean criminal record
• Able to pass a drug test
• Reliable vehicle to get to work
• Computer and phone skills

Nice-to-haves

• Experience in customer service or sales

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Disability insurance
• Paid vacation
• Paid birthday